Privacy Policy

INTRODUCTION

DeliveryGuy Technologies LTD, operating the DeliveryGuy Africa Platform, is fully committed to safeguarding the personal information of its users. This Privacy Policy, henceforth referred to as the 'Policy,' meticulously outlines our principles and procedures regarding the collection, processing, and protection of personal data. By engaging with our Platform, you acknowledge and consent to the practices described in this Policy. Should you find yourself in disagreement with any aspect of this Policy, we strongly advise against the use of our Platform.

EXPANDED COLLECTION OF PERSONAL DATA

Our data collection process is comprehensive, encompassing a wide array of personal data types:

Identity Data: This includes a detailed array of personal identifiers such as names, usernames, marital status, titles, birth dates, genders, and other similar information that helps establish your personal identity.
Contact Data: This refers to information necessary for communication and transaction purposes, including but not limited to billing addresses, delivery addresses, email addresses, and telephone numbers.
We require access to your contact list to enable you to input phone numbers into the app from your phonebook when entering the receiver's contact details.
Financial Data: Pertains to sensitive financial information necessary for transaction processing, like bank account details and payment card information.
Transaction Data: Encompasses detailed records of transactions you have executed on our Platform, offering insights into your purchasing habits and preferences.
Device Data: This includes specific information about the devices you employ to access our Platform, such as the type of device, its operating system, and other relevant technological details.
Profile Data: Covers a range of information like your Platform login credentials, your transaction history, interests, preferences, responses to surveys, and feedback.
Usage Data: Pertains to the specifics of how you interact with our Platform, including which services you use and how frequently, thus helping us understand your engagement with our services.
Marketing and Communication Data: This involves your preferences regarding receiving marketing communications from us and our third parties, as well as your general communication preferences.
Location Data: This type of data includes information about your geographical location, which can be ascertained through GPS technology or other location-tracking methods.

Furthermore, we process aggregated data, which, although derived from your personal data, is not considered personal data per se as it does not reveal your identity either directly or indirectly.

FACE DATA MANAGEMENT

Storing Face Data: We collect face data exclusively for the purpose of user authentication. This practice is integral to ensuring the security and integrity of user accounts and transactions on our platform.
Duration of Face Data Storage: The face data is stored only for the duration necessary to perform authentication against the user's ID. Once this verification process is completed, the face data is promptly deleted from our systems. This limited retention period is aligned with our commitment to data minimization and the protection of user privacy.
Sharing of Face Data with Third Parties For the purpose of user authentication, we engage third-party verification services, specifically VerifyMe and Dojah. These entities are entrusted with the face data solely for the purpose of assisting in the verification process. The sharing of face data with VerifyMe and Dojah enables us to utilize their specialized verification technologies and expertise, ensuring a high level of accuracy and security in the authentication process.
Data Retention Practices of Third Parties: VerifyMe and Dojah, as our third-party verification partners, may retain the face data in accordance with their own privacy policies and operational requirements. For detailed information regarding their data retention practices, please refer to their respective privacy policies:
- VerifyMe Privacy Policy: VerifyMe Privacy Policy
- Dojah Privacy Policy: Dojah Privacy Policy

INFORMATION FROM EXTERNAL SOURCES

We may supplement the information we collect with data obtained from external sources. This could involve acquiring additional personal information about you from third-party service providers for purposes such as identity verification and fraud prevention, which may include historical information like previous addresses and names.

COMPREHENSIVE COOKIE POLICY

Our use of cookies is integral to our Platform's functionality. Cookies are small data files placed on your device that help us distinguish you from other users, remember your preferences, and improve your overall experience on our Platform. You have the control to adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please be aware that disabling cookies might impair the functionality and accessibility of certain parts of our Platform.

DETAILED UTILIZATION OF COLLECTED DATA

The data we collect serves multiple purposes, which are elaborated as follows:

Contractual Obligations and Service Provision: We use your data to fulfill our contractual commitments to you and to provide you with the requested products and services.
Information about Goods and Services: We process your data to inform you about other goods and services that we offer, particularly those that are similar to what you have previously purchased or shown interest in.
Marketing Activities: Subject to your explicit consent, we use your data to engage in direct marketing activities. This includes providing you with information about goods or services that we believe might be of interest to you.
Content Optimization: We use your data to ensure that the content from our Platform is presented in the most effective manner for you and your device.
Internal Administrative Purposes: Your data is crucial for our internal administrative purposes, including troubleshooting, data analysis, testing, research, and statistical and survey purposes.
Advertising Effectiveness: We process your data to measure and understand the effectiveness of the advertising we serve to you and others and to deliver relevant advertising to you.
Personalized Recommendations: We leverage the data to make personalized suggestions and recommendations to you and other users of our Platform about goods or services that may be of interest.

SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Your personal information is shared with a variety of entities under specific circumstances, including but not limited to:

Affiliated companies and service providers: We share data with entities that are involved in supporting our operational purposes.
Financial institutions and payment processors: Essential for processing transactions.
Referral programs: If you join our services through a referral link, certain information might be shared with the user who referred you.
Marketing and fraud prevention: For executing marketing strategies and preventing fraudulent activities.
Third-party contractors and business partners: For the performance and enhancement of our services.
Legal and regulatory authorities: In compliance with legal obligations or in response to legal processes.
Fraud investigation: Sharing information might be necessary in cases of fraud investigations or other legal inquiries.

LINKS TO THIRD-PARTY SITES

Our Platform may include links to external websites, each governed by their own privacy practices. We emphasize that we are not responsible for the privacy practices or the content of such third-party sites. We encourage users to be aware of this when they leave our Platform and to read the privacy statements of any other site that collects personally identifiable information.

COMPLIANCE WITH GOOGLE API SERVICES POLICY

In our handling of data obtained from Google APIs, we adhere strictly to the Google API Services User Data Policy. This ensures that the data we receive through Google's services is managed in a manner that is consistent with both Google's guidelines and our commitment to your privacy.

MAINTAINING DATA ACCURACY

To ensure the efficacy of our services, it is crucial that the data we hold about you is accurate and current. We provide avenues for you to update or correct your personal information. However, we may also take steps to verify the accuracy of the new information you provide us.

ROBUST DATA SECURITY AND RETENTION MEASURES

We employ rigorous physical, electronic, and procedural safeguards to protect your information from unauthorized access and potential security threats. Your data is retained for a period deemed necessary for the purposes outlined in this Policy, and in accordance with legal and regulatory requirements.

CHANGES TO THIS POLICY

We reserve the right to update this Policy periodically to reflect changes in our practices or legal requirements. We will make reasonable efforts to notify users of significant changes through conspicuous notices on our Platform. We encourage users to review this Policy periodically for the latest information on our privacy practices.

FOR QUERIES, COMPLAINTS, AND DATA DELETION REQUESTS

We understand the importance of maintaining open channels of communication with our users. Should you wish to have your data deleted from our records, or if you have any queries or complaints about this Privacy Policy or our privacy practices in general, we encourage you to contact us via email at support@deliveryguy.africa. Your feedback is invaluable in helping us maintain the highest standards of data protection and user privacy.